Dear Jon,
Rather than mail your proforma I would prefer to give you feedback on our recent holiday via E Mail:-
1. Content of webpage brochure. Very good 4
2.Booking procedure. Very Good 4
3.Transfer arrangements Excellent 5
4.Tour Package Excelent 5
5.Route Instructions Excellent 5
6. Accomodation varied in style & type from location to location ranging from Very good to
Excellent 4-5. All were good value for money. We found the Enrea partcularly
comfortable.
7. Our holiday experience overall was excellent.
Of particular note:
*Bikes were new, fit for purpose** and well sorted.
*The organisation by Alhambra Ramblers was exemplary:-
The routes were very well thought out and easy to follow.
Terry and John provided magnificent support on a daily basis, taking the trouble to follow our
route until he caught up with us to establish that we were OK , before moving on to
complete delivery of our luggage. John and Terry also took the trouble to
revalidate the routes where necessary as there has evidently been a substantial
road repair programme under way in the region for some months. Route changes
were therefore communicated to us in a very timely manner.
Terry and John also met up with us on the final day to ask for feedback and to
discuss any ideas the we had to develop the style of holidays on offer via Hooked
on Cycling. I will certainly be in touch with you on this later in the year as we are
keen to further explore this region of Spain.
**The only area for improvements that I could suggest for this year’s holiday were
simple enhancements to the bikes. viz: fit a second bottle, and provide one mileage
computer per pair of bikes.
(one 500 ml bottle is a bit small to deal with 12km climbs in 35 degree heat but I
appreciate that the requirement to cycle in the height of Summer was entirely
our own choice! The computer is very useful in the event of missing a turn for
example.)
8. Previous customer experience + websearch.
I hope that the above is of use.
Will be in touch in due course to discuss posbilities for 2010.
Best regards,
Wayne Jones & Jackie Garland
